Specific Job Titles

Health & Wellbeing Officer.
Community Liaison Officer.
Welfare Case Manager.
Welfare Support Officer.
Intake Assessment Officer.
Client Service Housing Officer.
Community Development Project Officer.
Community Visitor.

Mandatory Qualifications

  • Minimum of a Bachelor Degree in community or human services, youth work, aged care, applied social science, community development, social work, alcohol and other drugs, disability, or counselling. For more information to  http://www.acwa.org.au/.
  • Current Working With Children, Police checks, First Aid certification and Driver’s licence are usually required.
  • Core skills in the discipline of psychology.

Specific Job Titles

Health & Wellbeing Officer

In this role you promote health and wellbeing in the community or with specific groups, to improve their knowledge, attitudes, and behaviours so people who experience physical and/or mental health problems can improve their well-being and participate positively in society. Specific positions include:

  • Youth Health & Wellbeing officer (Youth Participation Officer) works specifically in providing education, service and support on key youth issues, particularly those related to alcohol and other drug use and mental health.
  • Health Promotion Officer (Health Education Officer) conducts research, and helps to develop, implement and evaluate health promotion policies and strategies aimed to achieve positive outcomes and change in the community.
  • Lifestyle/Recreational Activities Officer (Aged Care) implements programs to support health and well-being within an aged care facility. Responsibilities include conducting Lifestyle assessments, Care plans, and progress notes, and working with other professionals.

Community Liaison Officer

In this role you will work with people, in a range of different settings, organizations or agencies to help them accomplish a common goal. This involves overseeing communications, and coordinating efforts between different groups as well as the general public. Liaison officers can work in the private or public sector. Specific positions include:

  • Community Liaison Officer (Programs) acts as a key liaison point for support group enquiries and provides information and support to necessary parties. This involves engaging groups to be involved in fundraising and advocacy, and the implementation of marketing, fundraising and health promotion strategies.
  • Community Liaison Officer (School) helps to develop links between school and community groups (e.g., refugees) to develop understanding about students’ cultural backgrounds and provide information about the Australian education systems to parents/caregivers, as well as working with school communities and external agencies to ensure these students have access to the most appropriate educational programs.

Welfare Case Managers (Assessment Officer)

In this role you undertake case management of clients who are eligible for assistance through a funded program relevant to their situation (e.g., disability, physical or mental health rehabilitation, disadvantaged youth). You would be responsible for the day-to-day running of support programs for clients and managing the coordination, planning, delivery and review of programs. Specific positions include:

  • Child Safety Case Manager conducts assessments, and plans support services and interventions, monitors client progress, links client to resources, and advocates on behalf of the client.
  • Disability Support Case Manager works with people with a disability and their families to secure their futures (e.g. assist transition to live independently as parents’ age), and coordinates their access to programs and support services.
  • Aged Care Case Manager provides support and co-ordination of care programs to the elderly, assists clients to identify goals and aspirations and facilitates choice around lifestyle supports, which maintain independence and participation in the community.

Welfare Support Officers (Facilitators/Caseworker)

In this role you provide welfare services that address both short and long term needs of clients. You will assist individuals, families and groups with social, emotional or financial difficulties to improve their quality of life, through education and support, and working towards change. Specific positions include:

  • Special Care Officer (Refuge Worker) helps to provide care and supervision for children in residential childcare establishments and correctional institutions, or to people in refuges.
  • Mental Health Support Officer provides support to people with mental health issues in an outreach setting or agency. They usually work in collaboratively with a Senior Case Manager to ensure client outcomes are achieved.
  • Youth Support Officer (Residential Youth Worker) work with young people to support them in engaging in meaningful activities that foster skill development and encourage participation in the community in order to address existing psychosocial barriers they experience.
  • Disability Support (Inclusion Support Officer) works across sectors (e.g., school, home, community) to support children and young people with a disability, their families and carers.
  • Family Support Officer helps to provide early intervention support services for families with children and young people who are showing signs of, or are at risk of developing mental illness.
  • Migrant Officer (Multicultural Support Officer) helps multicultural communities’ access programs and services through advocacy and by building relationships with other groups, agencies and organisations. They consult with communities and get feedback about the impact and effectiveness of initiatives on migrant and refugee communities.
  • Indigenous Education Support Officer works with Indigenous students in class, to improve both behaviour and learning. They also play a key role in promoting awareness, understanding and acceptance of the Aboriginal and Torres Strait Islander culture within the school setting.
  • Indigenous Family Support Officer provides culturally appropriate support to Aboriginal and Torres Strait Islander (ATSI) families by performing a range of administrative, educational, communication and facilitation functions (Note: Knowledge, expertise and awareness of the needs of ATSI families is essential, and often this role is only performed by Indigenous staff).
  • Child Safety Support Officer  works directly with vulnerable children and their families, and undertakes investigation and assessment, report writing, liaising with foster carers and other government agencies.
  • Community Support Worker works with people recovering from a mental illness providing individual support, recreation, self-development activities, and home-based outreach.

Intake Assessment Officer

In this role, you are the initial point of contact for consumers and their carers accessing Mental Health services, aged care services, foster care services etc.  You undertake screening and assessment of clients for suitability and eligibility across a range of services.

Client Service Housing Officer

In this role you provide advice to clients, research and prepare reports, receive applications and undertake initial screening and assessments to determine clients’ housing needs. (Note: often there is no formal qualification necessary, however a Bachelor degree in relevant field (e.g., Social sciences and/or Human Services field) may be desirable.

Community Development Project Officer (Program Officer)

In this role you plan, develop, coordinate, implement and evaluate a range of projects and activities that aim to achieve meaningful community outcomes (e.g., Cancer Council, Save the Children). You will oversee expenditure and proactively plan, scope and apply for funding to further develop these projects.

Community Visitor

In this role, you work for The Public Guardian, a government agency that provides community visiting programs for both adults and children who reside in residential facilities and other accommodation listed in the Public Guardian Act 2014. This program operates to protect the rights of adults with impaired decision-making capacity and vulnerable children, to promote their rights, interests and wellbeing.
(Note: often there is no formal qualification necessary, however a Bachelor degree in relevant field (e.g., Social sciences and/or Human Services field) may be desirable.