Specific Job Titles
Community Liaison Officer.
Welfare Case Manager.
Welfare Support Officer.
Intake Assessment Officer.
Client Service Housing Officer.
Community Development Project Officer.
- Minimum of a Bachelor Degree in community or human services, youth work, aged care, applied social science, community development, social work, alcohol and other drugs, disability, or counselling. For more information to http://www.acwa.org.au/.
- Current Working With Children, Police checks, First Aid certification and Driver’s licence are usually required.
- Core skills in the discipline of psychology.
Specific Job Titles
Health & Wellbeing Officer
In this role you promote health and wellbeing in the community or with specific groups, to improve their knowledge, attitudes, and behaviours so people who experience physical and/or mental health problems can improve their well-being and participate positively in society. Specific positions include:
- Youth Health & Wellbeing officer (Youth Participation Officer) works specifically in providing education, service and support on key youth issues, particularly those related to alcohol and other drug use and mental health.
- Health Promotion Officer (Health Education Officer) conducts research, and helps to develop, implement and evaluate health promotion policies and strategies aimed to achieve positive outcomes and change in the community.
- Lifestyle/Recreational Activities Officer (Aged Care) implements programs to support health and well-being within an aged care facility. Responsibilities include conducting Lifestyle assessments, Care plans, and progress notes, and working with other professionals.
Community Liaison Officer
- Community Liaison Officer (Programs) acts as a key liaison point for support group enquiries and provides information and support to necessary parties. This involves engaging groups to be involved in fundraising and advocacy, and the implementation of marketing, fundraising and health promotion strategies.
- Community Liaison Officer (School) helps to develop links between school and community groups (e.g., refugees) to develop understanding about students’ cultural backgrounds and provide information about the Australian education systems to parents/caregivers, as well as working with school communities and external agencies to ensure these students have access to the most appropriate educational programs.
Welfare Case Managers (Assessment Officer)
- Child Safety Case Manager conducts assessments, and plans support services and interventions, monitors client progress, links client to resources, and advocates on behalf of the client.
- Disability Support Case Manager works with people with a disability and their families to secure their futures (e.g. assist transition to live independently as parents’ age), and coordinates their access to programs and support services.
- Aged Care Case Manager provides support and co-ordination of care programs to the elderly, assists clients to identify goals and aspirations and facilitates choice around lifestyle supports, which maintain independence and participation in the community.
Welfare Support Officers (Facilitators/Caseworker)
- Special Care Officer (Refuge Worker) helps to provide care and supervision for children in residential childcare establishments and correctional institutions, or to people in refuges.
- Mental Health Support Officer provides support to people with mental health issues in an outreach setting or agency. They usually work in collaboratively with a Senior Case Manager to ensure client outcomes are achieved.
- Youth Support Officer (Residential Youth Worker) work with young people to support them in engaging in meaningful activities that foster skill development and encourage participation in the community in order to address existing psychosocial barriers they experience.
- Disability Support (Inclusion Support Officer) works across sectors (e.g., school, home, community) to support children and young people with a disability, their families and carers.
- Family Support Officer helps to provide early intervention support services for families with children and young people who are showing signs of, or are at risk of developing mental illness.
- Migrant Officer (Multicultural Support Officer) helps multicultural communities’ access programs and services through advocacy and by building relationships with other groups, agencies and organisations. They consult with communities and get feedback about the impact and effectiveness of initiatives on migrant and refugee communities.
- Indigenous Education Support Officer works with Indigenous students in class, to improve both behaviour and learning. They also play a key role in promoting awareness, understanding and acceptance of the Aboriginal and Torres Strait Islander culture within the school setting.
- Indigenous Family Support Officer provides culturally appropriate support to Aboriginal and Torres Strait Islander (ATSI) families by performing a range of administrative, educational, communication and facilitation functions (Note: Knowledge, expertise and awareness of the needs of ATSI families is essential, and often this role is only performed by Indigenous staff).
- Child Safety Support Officer works directly with vulnerable children and their families, and undertakes investigation and assessment, report writing, liaising with foster carers and other government agencies.
- Community Support Worker works with people recovering from a mental illness providing individual support, recreation, self-development activities, and home-based outreach.
Intake Assessment Officer
Client Service Housing Officer
Community Development Project Officer (Program Officer)
(Note: often there is no formal qualification necessary, however a Bachelor degree in relevant field (e.g., Social sciences and/or Human Services field) may be desirable.